Chat Assistant for Employees
The chat assistant was developed to cater to two main use-cases—to handle frequently asked questions and for task automation. Azure chatbot service was integrated with LUIS for language understanding and QnA Maker to realize the bot. The chatbot was integrated with multiple channels such as Skype for business and the client’s internal web application.
Our client had troves of information stored in FAQ documents, but querying this manually to find answers was not an efficient process. They wanted an intelligent system that would quickly scour the knowledge base and respond to user queries. The chatbot integrated with QnA Maker solved this problem.
Admin staff upload the FAQ in the QnAMaker portal. When users type/ask queries to the chatbot, the bot provides appropriate responses after crawling through the uploaded answers. The built-in intellisense of the QnAMaker service helps in figuring out relevant responses even when there are spelling errors or syntactical differences in the queries.
The chat assistant was also integrated with many internal services (Jira, O365, leave management system) to enhance employee productivity. It helps users with mundane jobs such as updating task status, sending reminders, checking user calendar, listing assigned tasks, or applying for leave.
AI Chatbot Development